Pure Lab / research materials
Shipping and delivery
Delivery to approved institutional laboratory destinations.
Service area
We serve qualified organizations and verified laboratory facilities in the United States. We do not ship to residences, parcel lockers, PO boxes or freight forwarders. Our team verifies the destination as part of research access approval.
Delivery address
The organization, street address, city, state, ZIP code and country must match your approved facility record. A destination change requires renewed review.
Shipping charges and dispatch
Shipping charges, handling requirements and dispatch estimates depend on the material and destination. We confirm the applicable charges and handling arrangements before payment or fulfillment. Please contact us with any delivery requirements before placing an order.
Release for shipment
We verify payment, current research authorization, material and lot release, quantity allocation and the approved destination before dispatch. We will contact you if an issue affects your order.
Damage, loss and delays
Inspect your package promptly and report damage, missing items or suspected temperature excursions with the order and lot details. Keep the packaging and supporting evidence for our investigation. We assess available remedies using the facts, carrier process and applicable law.